Terms of Service — Ploxit

1. Who we are

Ploxit is a service provided by Ekofi Capital LLC, a limited liability company formed in Wyoming, United States ("we", "us", "Ploxit"). You can contact us at support@ploxit.com.

2. What Ploxit is — and is not

2.1 Ploxit is software that allows landlords ("you") to send the official Renters' Rights Act 2025 Information Sheet (the "Information Sheet") to tenants by email, to record opens and acknowledgments, and to generate audit logs.

2.2 Ploxit is NOT a law firm. We do NOT provide legal advice. Use of Ploxit does not create a solicitor–client relationship.

2.3 Ploxit does NOT certify that any delivery satisfies any statutory requirement. The legal sufficiency of delivery is assessed by councils, tribunals and courts — not by us.

3. Eligibility and your account

3.1 You must be at least 18 years old and able to enter into a binding contract.

3.2 You are responsible for the security of your account and for all activity under it.

3.3 You will notify us promptly of any suspected unauthorised access at support@ploxit.com.

4. Your responsibilities

4.1 You confirm you are the landlord (or authorised agent of the landlord) of every property you add to Ploxit.

4.2 You are responsible for the accuracy of all data you enter, including tenant names, email addresses, and postal addresses.

4.3 You have a lawful basis to send communications to the tenants you list.

4.4 You will not use Ploxit to send communications to anyone who is not your tenant.

4.5 You will not attempt to alter the Information Sheet PDF before it is sent.

5. Acceptable use

You agree not to, and not to permit any third party to:

• use Ploxit to send unsolicited communications, marketing, or any content other than the Information Sheet and related compliance correspondence;
• use Ploxit to harass, defraud or impersonate any person;
• upload personal data you have no lawful basis to process;
• attempt to access another customer's account or data;
• probe, scan, reverse-engineer or interfere with the security of the service;
• circumvent rate limits, sending limits, or other technical controls;
• use Ploxit to violate any applicable law, including UK GDPR, the Data Protection Act 2018 or the Privacy and Electronic Communications Regulations.

We may suspend or terminate access for any breach of this clause.

6. Service availability

6.1 We provide Ploxit on a best-effort basis. We do not commit to any uptime SLA in these Terms.

6.2 Email delivery depends on third parties. We cannot guarantee inbox receipt.

6.3 We may perform maintenance with or without notice. Where reasonably practicable we will give advance notice of planned downtime.

7. Fees and refunds

7.1 Fees are charged in advance via Stripe. Subscriptions renew automatically until cancelled.

7.2 You may cancel at any time from the dashboard. Cancellation takes effect at the end of the current billing period.

7.3 Except where required by law (including, if applicable, your statutory cancellation rights as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), fees are non-refundable.

8. Intellectual property

8.1 The Ploxit service, software, documentation and audit-log templates are owned by us and licensed to you on a non-exclusive, non-transferable, revocable basis for the duration of your subscription.

8.2 You retain all rights in the data you upload. You grant us a non-exclusive licence to host and process that data solely as needed to provide the service and to comply with law.

8.3 The Information Sheet is a UK Government publication and is reproduced under Crown copyright. We do not claim any rights in it.

9. Disclaimers

9.1 PLOXIT IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXCLUDE ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR PURPOSE AND NON-INFRINGEMENT.

9.2 We do not warrant that Ploxit will produce records that satisfy any specific local authority, tribunal or court.

9.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including (where you contract with us as a consumer) your statutory rights under the Consumer Rights Act 2015.

10. Limitation of liability

10.1 Subject to clause 9.3, our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of (a) the fees paid by you to us in that period, or (b) £100.

10.2 Subject to clause 9.3, we are not liable for indirect, special, consequential, or purely economic loss, loss of profits, loss of goodwill, loss of data, or any civil penalty or financial sanction imposed on you under the Renters' Rights Act 2025 or any other statute.

11. Indemnity

You will indemnify and keep us indemnified against any claim, loss, damage, fine or expense (including reasonable legal fees) arising from (a) your breach of these Terms, (b) misuse of Ploxit, (c) inaccurate or unlawful data you upload, or (d) unlawful processing of tenant personal data by you or your agents.

12. Termination

12.1 Either party may terminate on 30 days' notice.

12.2 We may suspend or terminate access immediately for material breach, suspected fraud, or to comply with law.

12.3 On termination you may export your audit-log PDFs for 30 days. After that we will delete or anonymise your data subject to retention required by law (see the Privacy Policy).

13. Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, civil unrest, government order, internet outages, denial-of-service attacks, or failures of upstream sub-processors. Affected obligations are suspended for the duration of the event.

14. Notices

14.1 We will give you notices by email to the address registered on your account or by in-product message. You consent to receive contractual notices by email.

14.2 You give us notices by email to support@ploxit.com.

15. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, reorganisation, or sale of substantially all of our assets, on notice to you.

16. Entire agreement and severability

16.1 These Terms, together with the Privacy Policy and the Data Processing Addendum, constitute the entire agreement between you and us in relation to Ploxit and supersede any prior agreements.

16.2 If any provision is held to be invalid or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be construed to give effect to the parties' intentions to the maximum extent permitted by law.

16.3 Failure to enforce any right is not a waiver of that right. No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or their subject matter.

18. Changes to these Terms

We may update these Terms by giving you at least 14 days' notice by email or in-product message. You must accept the updated Terms to continue using Ploxit. Continued use after the effective date constitutes acceptance.